Tems & Conditions

We pride ourselves in delivering to you the highest quality biltong and guarantee our product. If you have any questions during the ordering process, please contact us.

Shipping Policy

You will receive a Shipment Confirmation email once your order has been prepared containing your tracking number. The tracking number will be active within 48 hours starting on the next business day. (Please note we are closed Sundays and Mondays).
Shipping fees to and from Florence Meats are the responsibility of the customer. All orders will be shipped via Canada Post. Pricing and shipment speeds are available when you complete the shipping portion of your order.

Return Policy

If, for any reason you are not completely satisfied with your purchase, you can return your biltong for an exchange or refund. Contact the store directly within 48 hours of receipt of product for further instructions on returning the product. Please note shipping to and from our store is non-refundable.

Additional Information

Biltong can only be purchased and shipped within the province of Ontario.